5D4N Ha Giang – Cao Bang Tour

• Children under 5 years old: Free of charge (meals and accommodation are shared with parents; parents are responsible for the child’s needs). Each pair of adults may accompany one child for free; from the second child onward, a fee of 50% of the adult tour price applies.

• Children from 5 to 9 years old: Tour price = 85% of the adult tour price (sleeping with adults, other services provided according to adult standards). Each pair of adults may accompany one child at this rate; from the second child onward, the full adult price applies.

• From 10 years old and up: Tour price and service standards are the same as for adults

• Sleeping alone in a private room: + 400,000 VND / 1 room / 1 night

• Holidays and festivals: + 100,000 VND / 1 person / 1 day

1. Tour Cancellation by the Customer

Customers may cancel a registered tour; however, cancellation fees will apply depending on how far in advance the cancellation is made:

• Cancellation more than 15 days in advance (excluding public holidays, Saturdays, and Sundays): 20% of the total tour price

• Cancellation 8–14 days before departure: 50% of the total tour price

• Cancellation 4–7 days before departure: 75% of the total tour price

• Cancellation within 3 days before departure or no-show: No refund.

Note: Any fees already paid to service providers (airfare, accommodation, visa, etc.) may be non-refundable and will be deducted accordingly.

2. Tour Refunds

• Any refundable amount (if applicable) will be processed within 7–14 business days from the date of cancellation confirmation and once all required refund information has been provided.

• Refund method: bank transfer or the original method of payment.

3. Tour Cancellation by the Company

In cases of force majeure (natural disasters, epidemics, insufficient number of participants, etc.): 

• The company will notify customers of the cancellation as early as possible.

• Customers will receive a 100% refund of the paid amount or may choose to switch to another tour of equivalent value.

Note: The company is not responsible for any additional costs incurred by the customer outside of the tour package (connecting flights, separately booked accommodation, etc.).

4. Service Changes

• All requests for changes (departure date, replacement traveler, service upgrade, etc.) must be made at least 7 days prior to departure and may incur additional charges.

• Acceptance of changes is subject to the terms and conditions of the service providers.

• For self-riding motorbike tour, please ensure that you have the valid 1968 International Driver’s Permit that allows you ride up to 150cc motorcycles. 
• Weather information, transportation for the group, the guide who will receive the group, and additional notes for the tour itinerary will be sent 3-5 days before departure.
• From the time of tour registration to departure, if there are any incidents or changes, please report them immediately to the company or directly to the customer care staff for support and reasonable adjustments.
• Helpline/WhatsApp: +84397321226